سياسة عمليات الشركاء والأرباح

1. Scope and acceptance

• This policy applies to all Agency, Influencer, and Company accounts using Sendy partner features.
• By creating or using a partner account, you agree to this policy and any future updates.
• Send credit operations are routed through a managed delivery network designed for safe completion.

2. Agency policy (shop requirement and operations)

• Agency accounts must operate a real shop storefront, either physical or verified online, and serve real end customers.
• Agency profile details must remain accurate, including legal/business name, contact phone, and operating country.
• Agency send operations are wallet-first: the agency must recharge wallet balance before initiating wallet payments.
• Orders are not processed from negative wallet balance; sufficient funds are required before confirmation.
• Agency settlement, wallet history, and order logs are available in reports and may be reviewed for compliance.

3. Influencer policy (commission and payout eligibility)

• Influencers must use authentic channels and may only promote Sendy through lawful and transparent content.
• Commission is earned only on eligible, completed, and validated transactions linked to influencer attribution.
• Self-referrals, fake traffic, deceptive campaigns, and manipulated activity are prohibited.
• Payouts may require account verification and fraud/risk checks before release.

4. Company policy (business account use)

• Company accounts are for business operations with authorized team access and accountable usage.
• Company users must keep organization details updated and ensure role-based access is controlled internally.
• Where wallet payment is used, company transactions follow wallet-first funding rules before payment execution.
• Company incentives, pricing, and support levels depend on approved account status and activity quality.

5. Wallet funding and payment rules (all partner roles)

• Wallet must be funded before wallet payment actions are completed.
• Displayed fees, FX, and payable totals should be reviewed before confirming each transaction.
• If delivery cannot be completed or is rejected, Sendy applies platform reversal/refund logic where supported.
• Wallet top-up channels, limits, and processing times may vary by region and payment method.

6. How order processing works (operational transparency)

• Each transaction is logged with account role, initiator, destination data, operator, amount, currency, and status timestamps.
• Only settled and eligible transactions are included in commission/margin payout calculations.
• Risk, compliance, or anomaly checks may place transactions or payouts under manual review.

6.1 Order flow summary

1. Validation: input, role permissions, and required fields are checked.
2. Wallet check: available balance is verified for wallet-based flows.
3. Debit/reserve: amount and fee are recorded in transaction ledger.
4. Credit send: order is submitted to the delivery network.
5. Status update: callbacks and polling reconcile pending/success/failed states.
6. Settlement: eligible completed orders feed reporting, margin, and payout calculations.

7. Earnings, settlement, and payouts

• Eligible partners can receive money from approved earnings models (agency margin, influencer commission, or company incentive terms).
• Payout amounts are based on valid, completed, and eligible activity after risk/compliance controls.
• Payout cycle, method, and minimum threshold may differ by account type, country, and payment channel.
• Sendy may temporarily hold or adjust payout amounts when disputes, fraud risk, or unresolved reversals exist.

8. Volume-based pricing improvement

• If your account drives higher quality volume and more active users, Sendy may review and improve your pricing or commission tier.
• Tier updates are based on performance, delivery quality, compliance behavior, and commercial review.
• Rate improvements are not automatic guarantees; they are reviewed case by case.

9. Prohibited use and enforcement

• Abuse, fraud, account sharing outside approved access, fake identity data, and sanctions/AML violations are prohibited.
• Sendy may suspend features, hold payouts, limit access, or terminate accounts for severe policy breaches.
• Partners must cooperate with compliance checks and provide accurate business or creator information when requested.

10. Policy updates and contact

• This policy may be updated to reflect legal, risk, or platform changes.
• Continued usage after updates means acceptance of the revised policy.
• For clarification, contact Sendy support before running high-volume or commercial campaigns.